Description
Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the proper agents supported individuals, teams, and thus the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a agent , etc.Ensure every element of your workflow is automated and digitized for elevated outcomes.Write a gaggle of predefined rules according to your business requirements to standardize all of your processes.Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the proper agents supported individuals, teams, and thus the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a agent , etc.
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