Engage360 — Omnichannel Customer Engagement Platform

Engage360 by Voxtron is an AI-first omnichannel customer engagement platform built for enterprises across India and the GCC. It unifies every customer touchpoint — WhatsApp, web and mobile chat widgets, email, Microsoft Teams, Instagram, Facebook Messenger, Telegram and voice — into one intelligent agent workspace, eliminating fragmented tools and heavy agent dependency. The platform ships with built-in helpdesk (tickets, SLAs, escalation, multi-team routing), CRM (leads, contacts, 360° customer and ticket views), conversational AI bots with RAG and multi-language support, AI voice assistants for inbound and outbound calls, and automated WhatsApp notifications and broadcast campaigns. Backed by 20+ years of enterprise communication expertise and a development centre in India.